Selecting an HVAC contractor is an important decision that you shouldn’t decide upon without doing some research to be sure you’re making the correct choice.
First, choose a contractor who will ask you about your wants and needs and actually listen to you. With that tidbit, they should be able to offer up to four options from which you can pick.
When they arrange your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a lot of steps in between. You could get the best system, but if it’s installed incorrectly you may not get the best performance.
Here are a few other questions to help you make the best decision while finding your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and throrough tests created by a committee of industry authorities. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace of mind knowing your contractor has completed intense professional training.
Do they have references or referrals?
A professional HVAC company ought to be able to provide you with a list of recent customers that you can chat with and verify the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend the company.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to look at the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their work and will be able to offer referrals for previous work.
Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are usually the most useful recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do reliable work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when gathering quotes from a contractor. The reason most states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help get around any potential problems.
When is the best time to ask these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something happens to your system. Get your furnace checked out while it’s operating properly and schedule your yearly maintenance.
Your family’s health, comfort and safety is our business at Miller Climate Control LLC in Georgetown. Our HVAC experts would be happy to answer any and all of your questions. Call us at 512-937-2001. We look forward to becoming your partner in keeping your system running safely and efficiently.